Refunds, Returns & Exchanges

At Burgmann Leather, we prioritize transparency and customer satisfaction. Please take note of our returns policy:

Returns Within 14 Days: You have 14 days from placing your order to initiate a return, aligning with our commitment to your satisfaction.

Custom Orders, No Returns: Custom orders, tailored to your specifications, are non-returnable and non-refundable due to their unique nature.

Order Cancellation Period: Orders can be cancelled within 14 days from the order placement date, offering a reasonable timeframe for changes.

Condition for Returns: Returned items are accepted only in their original, undamaged condition.

Refund Process: Refunds will be processed in the original form of payment, ensuring a straightforward transaction.

Natural Characteristics of Leather: While we welcome returns for defects, please note that natural markings from the animal's life are inherent to leather and not considered defects.

Defective Items: Refunds or compensation will be promptly provided for items found to be defective.

Intended Use Requirement: Refunds apply only to products that have failed under their intended use. Any misuse is not covered.

Addressing Minor Issues: For minor issues, we offer a return option for repair or replacement, ensuring your satisfaction.

Proof of Purchase: Customers are required to provide proof of purchase for any returns or claims.

For inquiries or to initiate a return, contact our customer service team at ben@burgmannleather.com.au with your order number and details. We appreciate your understanding and adherence to our policy as we strive to serve you better.