FAQ
What sets your items apart?
All of our items are handmade in our workshop in Newcastle, NSW. We hand stitch nearly all of our small items using the traditional saddle stitching technique. Our larger items are machine stitched, though hand stitching is offered on a select few of our bigger leather items.
We endeavour to be as sustainable as possible, which covers the use of leathers that are a by product of the meat industry and through the use of environmentally friendly materials such as brass, organic fabric materials and water based adhesives.
All of our leather items come with a 5 year guarantee and any items which use fabrics are covered for 1 year.
We are also one of the only brands offering personalised leather goods in the area. By doing this we create truly unique and one of a kind pieces.
What leathers do we use?
At Burgmann Leather, we primarily use kangaroo, goatskin and cowhide. We do offer a small range of exotic leathers depending on stock and availability. These leathers are from tanneries that promote the circular economy and are generally a part of the Leather working group (https://www.leatherworkinggroup.com/). Leather Working Group (LWG) is a not-for-profit organization who work to create meaningful change across the global leather supply chain.
Any leathers we use from tanneries who are not a part of LWG will have their own sustainability protocols, which also align with our own sustainability goals and ethics.
What is our hardware made from?
All hardware we use is low lead, solid brass. Brass is an eco-friendly material due to the fact that it retains its chemical characteristics which makes it infinitely recyclable.
Do we use fabrics or any other materials in our items?
We do occasionally use fabrics in our items. All the fabrics we use are 100% organic and we primarily use pure mulberry silk for our small leather goods and pure cotton canvas for some of our larger items.
In regards to reinforcements we do use non-woven fibre board which helps give structure and rigidity to some of our items. These reinforcements are GRS certified, which is a voluntary product standard for tracking and verifying the content of recycled material used in the final product.
Can I change or customise your products?
Yes! If you see an item you like but it's not in the colour combination you want, or if you want to add certain design features, reach out and we can discuss these changes. Please note, that some changes will affect the pricing and these add-ons will be invoiced to you separately. Any custom work will require payment in full before we make a start on your item and may be subject to slightly longer wait times.
Can I add initials or names to your products?
We can add initials, names or dates to any of our items. Please add what you would like stamped on your items in the checkout page.
Do you offer international shipping?
We do! At this stage we don't have it setup in our checkout. So if you see anything you like, reach out and we will invoice you separately. Our international shipping costs do vary depending on where you are located. Also, by doing it this way we can get you the most accurate shipping cost as opposed to having a flat rate for international purchases.
How quickly will I receive my item?
As most of our items are made to order, the turnaround time on these items may vary. We will always post our current wait times on our made to order items on our homepage. If anything changes we will be in contact to discuss extended wait times or alternatives. We do sometimes have ready to ship items and the stock count for these items will be stated on the product page.
What if I receive a faulty item?
Every item is quality checked before being packaged and shipped. In the unlikely event that you receive a damaged or faulty item, please reach out to us at ben@burgmannleather.com.au.
We will either repair, replace or offer a full refund on any faulty items.
Items that have been damaged from misuse, incorrect care or from general wear and tear will not be deemed faulty.
Can I return or exchange my item?
We offer refunds, returns and exchanges on any item, that has not been personalised, within 14 days of purchase.
Items that have been personalised or customised are non refundable and not eligible for exchange unless there is a major fault. If this is the case, contact us and we can discuss the next steps. We will inspect the item upon return to ensure that it has not been damaged (as outlined above) before any refund is processed.
Can I visit your workshop?
At this stage we are not offering in person visits to our workshop. However, if you would prefer a more hands on experience, reach out and we can organise an alternative.